Is it sometimes difficult to describe a PC problem?

Windows 7 and above includes a very handy little application called PSR (Problem Steps Recorder).

You can use Problem Steps Recorder to automatically capture the steps you take on a computer, including a text description of where you clicked and a picture of the screen during each click (called a screen shot). Once you capture these steps, you can save them to a file that can be used by a support professional or someone else helping you with a computer problem.

To record and save steps on your PC

  1. Open Problem Steps Recorder by clicking the Start button , and then typing psr. In the list of results, click psr.
  2. Click Start Record. On your computer, go through the steps on your computer to reproduce the problem. You can pause the recording at any time, and then resume it later.
  3. Click Stop Record.
  4. In the Save As dialog box, type a name for the file, and then click Save (the file is saved with the .zip file name extension).

To view the record of the steps you recorded, open the .zip file you just saved, and then double-click the file. The document will open in your browser.

To send the recording via email.

  • After recording and saving a .zip file, click the help down arrow , and then click Send to E‑mail recipient. This will open an e‑mail message in your default e‑mail program with the last recorded file attached to it.

Note

    • You won’t be able to click the Send to e‑mail recipient option until you’ve recorded and saved a file.

To annotate problem steps

  1. Open Problem Steps Recorder by clicking the Start button , and then typing psr. In the list of results, click psr.
  2. Click Start Record.
  3. When you want to add a comment, click Add Comment.
  4. Use your mouse to highlight the part of the screen that you want to comment on, type your text in the Highlight Problem and Comment box, and then click OK.
  5. Click Stop Record.
  6. In the Save As dialog box, type a name for the file, and then click Save.

To view the record of the steps you recorded, open the .zip file you just saved, and then double-click the file. The document will open in your browser.

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